Simply go to the SMS Updates section on this site and fill in your details, nominate the line you travel, your departure and arrival stations and the times you usually travel. A confirmation SMS will then be sent. Reply yes to this and you are officially registered. You will also be sent an email confirming your log-in details to keep for your records.
Connex will provide you with information relating to cancellations, delays of more than 15 minutes or service disruptions to the trains you have nominated when you signed-up. This will only be relevant to the times, lines and stations that you have nominated.
When you sign up you can nominate as many journeys as you desire. If you have already signed up but want to add or delete a particular service then simply change your details on the site via the existing member login and then enter these new changes.
SMS Updates is a free service. There are no costs for message delivery. When signing up an SMS is sent to confirm registration. This is to prevent fraudulent registration. By replying to this message, you will be charged your service provider’s basic SMS rate.
When signing up you have the chance to opt-in for our Connex Plus. This customer relationship programme aims to provide our loyal customers with discounts, benefits and freebies from select partner and retailers. If you want to be a part of this programme simply fill out the details and information on this page and then enter. You will then be signed up for SMS updates and Connex Plus.
Simply come back to the website and in the existing members section update your details that have changed and enter. A confirmation SMS will be sent to reply to activate the changes. No follow-up email is sent when you first registered.
If you lose your phone but retain your # then you do not need to change anything. If your number has changed then change your mobile number on the site via the existing member login.
This means that the train information you nominated was wrong. Check your details on the site via the existing member login to see if all your information is correct then enter the appropriate corrections.
