It is a condition of accessing the Connex SMS Updates Service that the user acknowledges and agrees to comply with the following Terms and Conditions, and the user’s use of the service constitutes acceptance of these Terms and Conditions.

1. General

1.1 The Connex SMS Updates application is available to Optus, Vodafone, Telstra, Orange and Virgin customers.

1.2 Connex may alter these Terms and Conditions from time to time without notice and it is the user’s responsibility to monitor amended Terms and Conditions. All changes are effective from the date of posting on the Connex website. Any updated version of the Terms and Conditions will immediately supercede any prior version.

1.3 In compiling the information accessed for Connex SMS Updates, Connex and its service provider have used their best endeavours to ensure that the information is correct and current at the time of transmission but take no responsibility for any error, omission or defect therein.

1.4 To the extent permitted by law, Connex and its employees, agents and consultants exclude all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, the information whether or not caused by any negligent act or omission. If any law prohibits the exclusion of such liability, Connex limits its liability to the extent permitted by law, to the resupply of information.

1.5 Connex relies solely on the input of the registrant as the basis on which appropriate SMS Updates will be identified and sent.

1.6 Connex shall not be responsible for any incorrect or inaccurate information, whether caused by SMS users, or by any of the equipment or programming associated with or utilized with the SMS Updates application, or for any technical or human error which may occur in the course of the operation or administration thereof.

1.7 These Terms and Conditions will be governed by and construed in accordance with the laws of Victoria, Australia, and the user agrees to submit to the exclusive jurisdiction of the courts of the State of Victoria. In the event that any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Terms and Conditions which shall continue to have full force and effect.

2. Charges

2.1 All SMS Updates messages received to the registered participants mobile phone are free.

2.2 When registering an SMS is sent to confirm registration. This is to prevent fraudulent registration. By replying to this message, you will be charged your service provider’s basic SMS rate2.1 All SMS Updates messages received to the registered participants mobile phone are free.

3. Delivery

3.1 Only those commuters who have completed the official registration process will qualify to receive Connex SMS Updates. This registration process is found at www.connexmelbourne.com.au in the Connex SMS Updates section of the website.
The process consists of:
•The correct and successful completion of all fields within aforementioned website pages will officially register the participant to receive SMS Updates.
• At this point a confirmation SMS will be dispatched to the mobile number provided. The recipient will be asked to text back a “N” if they do not wish to register for the service. If an “N” is received they will automatically be deleted from the program. A confirmation email will also be dispatched to the email address provided notifying the participant of their successful registration.

3.2 SMS is not a guaranteed delivery communication tool. Connex does not warrant or represent that all cancellations and delays will be notified to customers who are registered with the SMS Update service. Connex and the service provider cannot accept responsibility for any SMS messages not received by Connex, or any SMS reply message not received by the user, or for any delay in the receipt or delivery of the SMS message. Connex assumes no responsibility for any user error or omission, interruption, deletion, defect, delay in operation or transmission, communications line/network failure, computer viruses, bugs, unauthorized intervention, fraud, technical failures, theft or destruction or unauthorized access to, or alteration of, any information provided by an SMS user.

3.3 All live information is subject to cancellations and changes. While we do our best to provide and ensure up to date information on services operated we take no responsibility for cancellations/delays/other incidents, which may occur.

4. Issue management

4.1 Any individual with any query or concern in relation to the use of Connex SMS Updates can direct those concerns to Vic Rail on 1800 800 705. Connex will endeavour to address and resolve these with said individual within 5 working days.

5. Privacy

5.1 Connex will take all appropriate steps to ensure safety of your mobile phone details and will not sell these on to any third-party By subscribing to the SMS Updates service you are agreeing to receive occasional SMS messages from Connex informing you of promotions and events. You will not be charged for receiving these messages.
Please view full privacy policy for full details.